earphp Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register an account with earphp, we collect personal information that you voluntarily provide to us. This information is necessary to create and maintain your account, verify your identity, process transactions, and comply with legal obligations under Philippine law, including Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

Account Registration Information:

• Full legal name (first name, middle name, last name)
• Date of birth (to verify you are 21 years or older)
• Gender
• Nationality and country of residence
• Complete residential address (street, barangay, city/municipality, province, postal code)
• Email address
• Mobile phone number (Philippine mobile number required)
• Username and password (password is encrypted and never stored in plain text)

Identity Verification Documents:

To comply with regulatory requirements and prevent fraud, we require Players to submit identity verification documents. These may include:

• Government-issued photo identification (Philippine passport, driver's license, UMID, Postal ID, SSS ID, PhilHealth ID, Voter's ID, or other valid government-issued identification cards)
• Proof of address documents (utility bills, bank statements, barangay certificates, government correspondence dated within the last three months)
• Selfie photographs holding your identification document (for facial recognition verification)
• Payment method verification documents (photographs of credit/debit cards showing last four digits and cardholder name, e-wallet account screenshots, bank account statements)
• Source of funds documentation (payslips, bank statements, tax returns, business registration documents, inheritance documentation, or other proof of income for large transactions)

Financial and Transaction Information:

• Payment method details (GCash account name, Maya account name, bank account numbers, cryptocurrency wallet addresses)
• Deposit and withdrawal transaction histories
• Transaction amounts, dates, times, and payment processor reference numbers
• Bonus claims, wagering activity, and promotional participation records

1.2 Information Collected Automatically

When you access the earphp platform, we automatically collect certain technical and behavioral information through cookies, server logs, and analytics tools. This data helps us improve our services, detect fraud, prevent security threats, and personalize your gaming experience.

Technical Information:

• IP address and geolocation data (country, region, city-level approximation)
• Device information (device type, operating system, browser type and version, screen resolution, device identifiers)
• Network and connection information (internet service provider, connection type, network performance metrics)
• Referrer URL (the website or source that directed you to earphp)
• Session information (login times, logout times, session duration, page views, click patterns)

Behavioral and Gaming Data:

• Game play history (games played, bet amounts, win/loss records, game outcomes)
• Account activity logs (deposits, withdrawals, bonus claims, settings changes)
• Customer support interactions (chat transcripts, email correspondence, support ticket histories)
• Marketing preferences and promotional engagement (emails opened, links clicked, promotional offers claimed)

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (GCash, Maya, banks, cryptocurrency exchanges) providing transaction verification and fraud prevention data
• Identity verification services that cross-reference your information against public records and watchlists
• Game providers and sports betting platforms that supply gameplay data and wagering statistics
• Affiliate marketing partners who refer Players to earphp (we receive referral tracking information but not your personal data prior to registration)
• Fraud prevention services that provide risk scoring and device fingerprinting data

2. How We Use Your Information

2.1 Primary Purposes

We use your personal information for the following legitimate business purposes:

Account Management and Service Delivery:

• Creating and maintaining your earphp player account
• Verifying your identity and age to comply with legal requirements
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, live dealer tables, sports betting markets, and other gambling products
• Managing bonuses, promotions, loyalty programs, and VIP benefits
• Responding to customer support inquiries and resolving disputes
• Sending transactional communications (account confirmations, transaction receipts, security alerts, policy updates)

Legal Compliance and Regulatory Obligations:

• Complying with Philippine gambling laws, PAGCOR regulations, and licensing requirements
• Fulfilling Know Your Customer (KYC) and Anti-Money Laundering (AML) verification obligations
• Detecting and preventing fraud, money laundering, underage gambling, and other illegal activities
• Responding to legal processes, government inquiries, law enforcement requests, and court orders
• Maintaining records required by regulatory authorities for audit and compliance purposes

Security and Fraud Prevention:

• Monitoring account activity for suspicious behavior and unauthorized access
• Detecting bonus abuse, collusion, arbitrage betting, and other advantage play schemes
• Preventing creation of duplicate accounts and identity theft
• Protecting the integrity of games and betting markets
• Investigating disputes, chargebacks, and payment fraud

2.2 Marketing and Personalization

With your consent, we may use your information for marketing and personalization purposes:

• Sending promotional emails about new games, special bonuses, and exclusive offers
• Delivering personalized game recommendations based on your playing preferences
• Customizing website content and user interface based on your behavior and preferences
• Conducting market research and customer satisfaction surveys
• Inviting you to participate in tournaments, leaderboards, and special events

You can opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or adjusting your communication preferences in your account settings. Opting out of marketing does not affect transactional or account-related communications, which are necessary for service delivery.

2.3 Analytics and Service Improvement

We use aggregated and anonymized data to:

• Analyze user behavior and gaming patterns to improve platform performance
• Conduct A/B testing of new features, game placements, and promotional campaigns
• Optimize website loading speeds, mobile responsiveness, and user interface design
• Identify and resolve technical issues, bugs, and system errors
• Develop new products, services, and gaming features based on Player feedback and trends

3. Data Sharing & Disclosure

3.1 When We Share Your Information

earphp does not sell your personal information to third parties. We share your data only in the following limited circumstances:

Service Providers and Business Partners:

We share your information with trusted third-party service providers who assist us in operating the earphp platform. These providers are contractually obligated to use your data solely for the purposes we specify and to maintain appropriate security measures. Service providers include:

• Payment processors (GCash, Maya, banks, cryptocurrency payment gateways)
• Identity verification and KYC service providers
• Game providers and live dealer studios (Evolution Gaming, Pragmatic Play, BETER, etc.)
• Sports betting data and odds providers
• Customer support platform providers (live chat, helpdesk software)
• Email service providers and marketing automation platforms
• Cloud hosting and data storage providers
• Analytics and fraud prevention services

Legal and Regulatory Disclosures:

We may disclose your personal information when required by law or to protect our rights and the safety of our users:

• To comply with subpoenas, court orders, legal processes, or government requests
• To respond to lawful requests from PAGCOR, law enforcement agencies, tax authorities, or other regulatory bodies
• To enforce our Terms and Conditions, prevent fraud, and investigate violations of our policies
• To protect the rights, property, safety, and security of earphp, our users, and the public
• In connection with anti-money laundering investigations and suspicious activity reporting obligations

Business Transfers:

If earphp undergoes a merger, acquisition, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity. In such events, we will notify you via email and prominent website notice before your data is transferred and becomes subject to a different privacy policy.

3.2 Information We Do Not Share

We never share the following information with third parties except as required by law:

• Your password (which is encrypted and not accessible even to earphp employees)
• Full financial account numbers (we share only masked or tokenized payment data)
• Identity document images beyond what is required for verification purposes
• Detailed gambling activity to non-essential third parties or for marketing purposes

4. Cookies & Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit the earphp website. They help us recognize your browser, remember your preferences, and improve your overall experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until expiration or manual deletion).

4.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for login, account access, transaction processing, and core platform functionality	Session / 30 days
Security Cookies	Detect fraudulent activity, prevent unauthorized access, authenticate user sessions	Session / 90 days
Functional Cookies	Remember language preferences, game history, display settings, and user customizations	1 year
Analytics Cookies	Collect aggregated data on page views, user journeys, feature usage, and performance metrics	2 years
Marketing Cookies	Track promotional campaign effectiveness, deliver personalized ads, measure conversion rates	90 days

4.3 Third-Party Cookies

Some of our trusted partners (game providers, analytics platforms, advertising networks) may set their own cookies when you use earphp. These third-party cookies are governed by the privacy policies of the respective providers. We encourage you to review their policies to understand how they handle your data.

4.4 Managing Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may limit your ability to use certain features of the earphp platform. Essential cookies cannot be disabled as they are necessary for core functionality.

5. Data Security Measures

5.1 Technical Security Controls

earphp employs industry-standard security technologies and practices to protect your personal information against unauthorized access, disclosure, alteration, and destruction:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption
• Secure Password Storage: Passwords are hashed using bcrypt with salted hashing algorithms, making them unreadable even to earphp administrators
• Firewalls and Intrusion Detection: Multi-layered firewall systems and real-time intrusion detection monitor and block malicious traffic
• Data Encryption at Rest: Sensitive personal and financial data stored in our databases is encrypted using AES-256 encryption
• Regular Security Audits: Third-party security firms conduct penetration testing and vulnerability assessments quarterly
• DDoS Protection: Enterprise-grade DDoS mitigation services protect against distributed denial-of-service attacks

5.2 Administrative and Physical Security

• Access to personal data is restricted to authorized employees who require it for legitimate business purposes
• All employees undergo background checks and sign confidentiality agreements
• Multi-factor authentication is required for all administrative access to sensitive systems
• Data centers are secured with 24/7 physical security, biometric access controls, and video surveillance
• Incident response plans and disaster recovery procedures are tested regularly

5.3 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Use a strong, unique password that you do not use on other websites
• Never share your password or login credentials with anyone
• Log out of your account when using shared or public devices
• Enable two-factor authentication if available
• Be cautious of phishing emails and never click suspicious links claiming to be from earphp
• Report any suspected unauthorized account access immediately to customer support

6. Data Retention Policy

6.1 How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations:

Data Category	Retention Period	Legal Basis
Account Registration Data	Active account + 7 years after closure	AML/KYC compliance, regulatory requirements
Transaction Records	10 years from transaction date	Financial reporting, tax obligations, audit requirements
Identity Verification Documents	7 years after account closure	PAGCOR regulatory requirements, fraud prevention
Gaming Activity Logs	5 years from last activity	Dispute resolution, regulatory audit requirements
Marketing Communications Data	Until consent withdrawn + 6 months	Legitimate business interests, consent management
Customer Support Records	3 years from last interaction	Quality assurance, dispute resolution

6.2 Data Deletion

After the applicable retention period expires, we securely delete or anonymize your personal information. Deletion methods include cryptographic erasure, secure wiping protocols, and physical destruction of backup media. Anonymized data that cannot be linked back to you may be retained indefinitely for statistical and research purposes.

7. Your Privacy Rights

7.1 Access and Correction Rights

You have the right to access and update your personal information at any time. You can:

• View and edit your account profile information through your account dashboard
• Request a copy of all personal data we hold about you by contacting customer support
• Update outdated or incorrect information in your account settings
• Request correction of inaccurate data by providing supporting documentation

7.2 Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format (such as CSV or JSON). We will provide this data within 30 days of your request, subject to identity verification.

7.3 Right to Object and Restrict Processing

You may object to certain types of data processing, including:

• Opting out of marketing communications and promotional emails
• Disabling non-essential cookies through browser settings
• Requesting restriction of processing for disputed data accuracy issues

Note that you cannot object to processing required for legal compliance, contract performance, or essential service delivery.

7.4 Account Closure and Data Deletion

You may request account closure at any time by contacting customer support. Upon account closure:

• Your account will be permanently deactivated within 48 hours
• Any remaining balance will be returned to your registered payment method
• Your personal data will be retained for the legally required period (typically 7 years) and then securely deleted
• You will no longer receive marketing communications (transactional emails may continue during the closure process)

8. Third-Party Services

8.1 Third-Party Websites and Links

The earphp platform may contain links to third-party websites, including payment processors, social media platforms, and affiliate partners. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8.2 Game Provider Data Collection

When you play games on earphp, game providers may collect limited gameplay data to operate their games, generate random outcomes, and provide live dealer experiences. Game providers process this data under their own privacy policies and are independent data controllers.

9. International Data Transfers

earphp primarily stores data within the Philippines and on secure cloud servers. However, some of our service providers (game studios, payment processors, analytics platforms) may be located outside the Philippines, including in Europe, the United States, and Asia-Pacific regions.

When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Data Processing Agreements with all third-party vendors
• Ensuring recipients comply with data protection standards equivalent to Philippine law

10. Changes to This Policy

10.1 Policy Updates

earphp reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or regulatory obligations. Material changes will be communicated via:

• Email notification to your registered email address
• Prominent banner notice on the earphp website for at least 30 days
• In-app notification upon your next login

10.2 Effective Date of Changes

Changes to this Privacy Policy become effective immediately upon publication for new users. For existing users, changes become effective 30 days after notification, allowing you time to review and object if necessary. Your continued use of earphp after the effective date constitutes acceptance of the updated Privacy Policy.

10.3 Historical Versions

Previous versions of this Privacy Policy are archived and available upon request. You may contact customer support to request historical versions for reference.

Contact Information for Privacy Inquiries:
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Team at [email protected]. We will respond to all privacy inquiries within 15 business days. For urgent security concerns, contact [email protected] immediately.